Step One: consultation
Let's get connected. Send us a message and we'll analyze your computer problems along with possible solutions. We'll get back to you with a price quote and the estimated amount of time it will take to repair and optimize your PC. We'll work together to schedule a date and time that suits you.
Step Two: payment
Once we reach an agreement with the price and scheduled appointment time, we'll create a custom link for you to pay using your credit or debit card. Our payment gateway is PCI Level One compliant, the highest Payment Card Industry Data Security Standard. Your card details are always secure and your full credentials will never be revealed to us.
Step Three: confirmation
Once your payment is completed, a confirmation email will automatically be sent to you. We'll also send you a download link to the remote support software. It will generate a custom ID and password for you to send us. All you have to do is keep the program running and a tech support agent will get connected at the scheduled time.
Step Four: repair
Once the session has started, there will be a notification on your screen acknowledging that a technician has established a connection to your PC. A chat box will appear, enabling you to instant message your technician in real-time while your computer is in service. At the end of the session, the agent will ask you to ensure that all the repairs and optimizations have been performed to your liking.
Step Five: follow-up
If a follow-up session is necessary, a future checkup will be scheduled. If all the issues have been solved, you will get an email asking for an optional evaluation of your tech support agent and additional feedback or suggestions. Thank you for choosing HackerGeeks Tech Support.